Privacy policy
Last updated: Feb 10, 2025
This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use Flowtrail AI and explains your privacy rights and how the law protects you.
By using Flowtrail AI, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with the initial letter capitalized have defined meanings. These definitions will apply regardless of whether they appear in singular or plural form.
Definitions
- Account means a unique account created for you to access our Service or parts of our Service.
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Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Pulse star technical solutions LLC, located at Tanvi Business Center - ديرة - Port Saeed - Dubai - United Arab Emirates.
Privacy Policy
Effective Date: January 1, 2024
Introduction
Flowtrail AI (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including but not limited to:
- Account Information: Name, email address, password, and profile information
- Contact Information: Phone number, mailing address
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Professional Information: Company name, job title, industry
Usage Information
We automatically collect certain information when you use our Service:
- Cookies are small files placed on your device by a website, containing details of your browsing history.
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Personal Data refers to any information relating to an identified or identifiable individual.
- Service refers to Flowtrail AI, our SaaS platform.
- Service Provider refers to third-party companies or individuals employed by the Company to facilitate the Service or to assist in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
- You means the individual using the Service or the company, or legal entity on behalf of which such individual is using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
When using Our Service, we may ask you to provide certain personally identifiable information, including:
- Email address
- First and last name
- Payment information
Usage Data
Usage Data is collected automatically during your use of the Service. It may include:
- IP address, browser type, browser version
- Pages of our Service that you visit
- Time and date of your visit, time spent on those pages
- Unique device identifiers and diagnostic data
When accessing the Service through a mobile device, we may collect additional details such as:
- Device type, unique ID, IP address, operating system, browser type, and diagnostic data
Use of Your Personal Data
We may use your Personal Data for the following purposes:
- To provide and maintain the Service: Ensure its functionality, monitor usage, and improve features.
- To manage Your Account: Facilitate your registration and login, providing access to the features of the Service available to registered users.
- For payment processing: Handle payments through our third-party payment processor, Stripe.
- To contact You: Regarding updates, new features, or support issues.
- To manage your requests: Attend to and resolve any requests made by you.
- For other purposes: Such as data analysis, identifying usage trends, and improving our Service.
Retention of Your Personal Data
We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage Data is retained for internal analysis and to improve the Service. Personal Data is retained until your account is closed.
Security of Your Personal Data
We are committed to ensuring the security of your personal data by implementing industry-leading measures, such as encryption and firewalls, to protect your information. Our primary goal is to maintain the safety and confidentiality of your data throughout your experience with our platform. Please note that we do not store any data from your database. We continually strive to uphold the highest security standards and follow best practices to safeguard your data.
Your Data Protection Rights
You have the following rights:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Deletion: Request that we delete your personal data (subject to certain legal obligations).
To exercise these rights, contact us at info@flowtrail.ai.
Cookies
We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. You will be notified of any significant changes via email or through our platform.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@flowtrail.ai
Address: Tanvi Business Center - ديرة - Port Saeed - Dubai - United Arab Emirates.
- Log Data: IP address, browser type, operating system, referral URLs, pages viewed, and access times
- Device Information: Device type, unique device identifiers, and mobile network information
- Analytics Data: User interactions, feature usage, and performance metrics
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience
Data You Process
When you use Flowtrail AI to analyze data:
- We process data on your behalf as a data processor
- Your data remains your property
- We implement appropriate security measures to protect your data
- We do not sell, share, or use your data for purposes other than providing our Service
How We Use Your Information
We use the information we collect to:
- Provide and Maintain the Service: Enable features, process transactions, and provide customer support
- Improve and Develop: Analyze usage, identify trends, and develop new features
- Communicate: Send service updates, security alerts, and marketing communications (with your consent)
- Ensure Security: Detect and prevent fraud, abuse, and security incidents
- Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who assist us in operating our Service:
- Cloud hosting providers (AWS, Google Cloud)
- Analytics services
- Payment processors
- Customer support tools
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent
We may share your information for other purposes with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Incident Response: Procedures for detecting, responding to, and reporting data breaches
Data Retention
We retain your information for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing of your information
- Withdrawal of Consent: Withdraw consent for processing based on consent
To exercise these rights, contact us at privacy@flowtrail.ai.
Children’s Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session state
- Remember user preferences
- Analyze usage patterns
- Provide targeted advertising
You can manage cookie preferences through your browser settings.
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the “Effective Date” at the top
- Sending an email notification for material changes
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@flowtrail.ai
Data Protection Officer: dpo@flowtrail.ai
Address: [Your Company Address]
Last updated: January 1, 2024
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